Are your bags handmade?

Yes, all bags you see on the website and social media are all handmade. No factories involved!

Are your gift boxes handmade?

There are handmade features in every box, which means some of the items are handmade. There are other items included in the box that are not handmade but personalised by us.

Do you ship worldwide?

Yes, we ship to most countries. Please send us an email to clarify your area.

What are your shipping options?

We have a standard, tracked and International option. Please refer to the Shipping page for more information, click here: Shipping Information – Ebony Cross Design 

Is it possible to see the products in a different currency? 

Yes, scroll down to the very bottom of the website page close to the social media icons. and you'll find the currency converter. Any problems contact us hello@ebonycross.com. 

When can I expect my order?

All orders are handmade so please allow up to 16 Business days for your order to be completed and ready for shipment. Once your order has been fulfilled, depending on the type of shipping you have chosen, you can expect your order within that time frame.

Why does it take up to 16 Business days to complete? 

This is part of the unique handmade experience at Ebony Cross Design. items that are handmade are stitched from scratch for each customer. We take a lot of care and attention with our gift boxes and personalise according to the customer's request.

If you need it sooner please send an email to hello@ebonycross.com, I'm sure we can arrange this for you. 

What happens if my order is delayed/lost?

Once we hand over your order to the courier, any delays with shipping is out of our hands. It is also possible that items may get lost in the post. This is out of our control, so we do recommend you choose the tracking option to follow your order. We do not cover for lost items that are not tracked. 

What's your refund policy? 

If you're not satisfied with your purchase, please send us an email and let us know what issues you're having with the item. It maybe something we can sort for you. 

To view full policy click here Refund policy 

Do you create bespoke orders that are not on your website? 

Yes, we have a 'Create My Bag Experience' service. Please email us at Hello@ebonycross.com to discuss your options. A form will be sent to you, and we will let you know if it's something that can be created by Ebony Cross Design. During the process we will work closely so that you are aware of every part of the project and if you need changes to be made. Please note, creating custom orders are more expensive, labour intensive and cannot be resold. Therefore custom orders are non-refundable. 

Is it possible to request a different fabric for a bag that is featured on your website?

Yes, it's possible to select your own fabric or request a different fabric choice. Please email us at Hello@ebonycross.com to discuss your needs. Please note, if you want to use your own fabric, you will still need to pay full price for the item. This is because of the level of internal fabric, hardware and sewing equipment involved in creating your bag. If you request a fabric that needs to be ordered in, there may be an extra fee to cover the cost of fabric. Feel free to email us to discuss. 

I'd like to buy a gift for someone, do you have a gift service?

Yes, once you select an item you want there will be a gift option to choose. At checkout you will also be able to write a special message to the person. This is at no extra charge to you.

Do you offer gift cards? 

Yes, go to our main menu and select gift card. We have a selection of amount options to choose from.  

Will my purchase be wrapped?

Yes, all items are beautifully wrapped as part of the luxury service at no extra cost to you. 

Do you do men's items?

We have men's gift box available to purchase. If you'd like something specific, you can request through the 'Create My Bag Experience' service on the website in the main menu. We'd be happy to discuss your needs. 

Do you offer online courses or teach others how to sew?

At the moment this is ONLY on a request basis and not yet fully open to the public as a service. Please send your enquiries to hello@ebonycross.com