Shipping Information

PROCESSING TIME 

Once your order has been placed, your order confirmation will be emailed to you. You will receive another notification when your order has shipped.  Please allow  up to 16 Business days (not including weekends) for your order to be created and processed. I hand sew orders on demand to maintain authenticity and to present items specifically made with you in mind. My gift boxes have handmade items included, as well as personalised service by us.

Shipping charges will be calculated at checkout. 

Once processed, shipping in UK could take approx 1- 7 business days depending on the shipping option you've chosen.

International customers, shipping (tracked) could take approx 7-14 business days. You an follow the progress of your order by clicking the tracking link in the email. 

POSSIBLE DELAYS/COVID-19

Many countries have implemented special measure to combat the spread of Coronavirus Covid-19. Customers may experience varying levels of delay.

I always do my best to complete products within 16 days. However at times there may be delays in creating your order depending on the amount of orders coming through and available fabrics in stock. You will be notified if there's any delays. I appreciate your patience. 

Please double check you've given the correct address at checkout. Customers are responsible for paying additional shipping if they provide an incorrect shipping address and their order is returned or undeliverable. 

LOST OR DELAYED DELIVERY 

Due to unpredictable shipping delays, risk of undelivered items and restrictions due to Covid-19, we encourage you to select the tracking option for your order. We would hate it if your order went missing or was delayed and we couldn't track it!

Once your order has been passed to the courier for shipping, we take no responsibility for any delays that happen. If you have selected  "not tracked" as a shipping option, we take no responsibility for lost items in the post. If you have selected "tracked", you will be able to follow your order through the tracking link.

If for any reason you need your order quickly, please email hello@ebonycross.com and we'll be happy to discuss your needs.

 

DISCLAIMER

Our pieces are quality handmade, so no two pieces are exactly the same. Some variance in pattern placement and very minor size variation may occur.

Colours have been depicted as best as possible in our images. These colours can appear different depending on your screen.